![aircall extension aircall extension](https://static.startuptalky.com/2020/01/aircall-vineet-gupta-startuptalky-1.jpg)
If you’re using the Front app, clicking on a particular conversation will automatically populate that contact’s number into the Aircall dialer.Ģ. If you’re using Front with Aircall’s Google Chrome extension, you’ll have click-to-dial capabilities. Here’s what happens when you make a call.ġ.
Aircall extension update#
During the call, you can update the contact information, take notes, add tags, assign the call in Front, and navigate through the caller history. Aircall will display this contact’s call history. Once you pick up, Aircall will automatically create a new conversation attached to the right contact in Front - or create a new contact if the number hasn’t already been documented.ģ. If the contact is not in Aircall, it will display the caller phone number.Ģ. The Aircall widget in Front will notify you and display the contact details.
![aircall extension aircall extension](https://www.salesforceben.com/wp-content/uploads/2017/12/im1.png)
How it works: Using Front and Aircall Here’s what happens when you get a phone call.ġ. With Front and the Aircall integration, you can dial customers and access their conversation history across every channel, all from your inbox. The Aircall interface is directly embedded in Front, so you can navigate through previous client interactions, and add notes, assignments, and tags in Front while on a call. Data like waiting time, duration, and answering/calling agent are also easily accessible directly in your inbox.Įasily access customer history and context:You don’t have to switch apps to make or receive calls. With Aircall and Front, you can manage all your customer conversations in one place, allowing your team to:Ĭut the busy work:All phone conversations are automatically logged to the correct contact in Front along with links to call recordings and voicemails. That’s why teams like HomeClub and HostnFly love using Front with Aircall, a phone system that connects directly to your Front inbox. Although every channel has its perks, sometimes nothing can replace the value of a phone conversation. Whether it’s email, live chat, social media, or carrier pigeon, your customers have more choices than ever when they’re trying to communicate with your team. Hearing a real, human voice can make a big difference to your customers. But sometimes nothing can replace a phone conversation. Today, customers can use email, live chat, social media, and more to communicate with you.